Asus ProArt PA32UCX-K Woes Begin

Update: Why none of this matters.

In a previous post, I wrote how I was unable to install Asus’ proprietary calibration software; but having read somewhere that X-Rite’s i1Profiler was supposed to give better results, I went ahead and used that instead. But the colors weren’t nearly as accurate as they were supposed to be; in fact, my 2017 iMac’s figures were twice as good as the Asus after calibration. Reluctantly, I started a live chat with one of Asus’ customer support clowns – which ended up being an hour of my life I’ll never get back: zero training, zero product knowledge, nothing. So at this point in time, I’m inclined to recommend to anyone considering an HDR monitor to spend the extra cheddar for the Pro Display XDR, if only because Apple has some of the best customer support in the business. Professionals shouldn’t have to wait 48 hours for a call-back when they’re having issues with a $4,000 monitor.

6 thoughts on “Asus ProArt PA32UCX-K Woes Begin

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  1. Certainly disappointing…
    Have you tried to disable the malicious software check?
    Even it should not be needed, i imagine there is a command to disable that check (and maybe enable it again once you have installed the soft).
    I don’t know Mac but….

      1. I don’t have a Mac but there is certainly a command line you can execute in the shell.
        Even if the Asus software should be already packaged and signed correctly so that Apple OS accept it.
        I will have a look.

      2. Thanks, but in my most recent blog post, I explain why the Mac can’t be used to calibrate an external monitor. The monitor is connected to the Asus via an IO device to bypass MacOS color management. The IO device has no USB port and cannot be used for calibration. The only device that will work is a Teranex.

  2. Yes, I saw your last post now.
    If needed, excecute this command in the terminal:
    sudo spctl –master-disable

    Try to install again.

    Once installed, put back the configuration as it was with:
    sudo spctl –master-enable

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