Imagine a world where salespeople were well-informed and returned phone calls; where not all goods were grey market; a world with competent customer support; a world with functioning wifi that didn’t drop out every minute of every day – and you’d begin to understand my predicament. I really wanted to post more workflows for editing HDR video, however…

I had to take my 2017 iMac in for repair the other week because of a power management issue – one of the USB ports wasn’t working. So while it was in the shop, I unboxed my 2013 iMac, which is on its last legs, and set to work, trying to figure out why the Blackmagic UltraStudio wasn’t recognized by my computer and at the same time, sending out frantic pleas for help to anyone and everyone. This went on for weeks. In the meantime, I got a call from the service center, telling me that the iMac was ready for pickup. When I arrived, the customer service representative handed over one of the two Crucial 16GB RAM sticks I’d purchased from a store here in Ho Chi Minh City and told me that it was defective. They replaced a board in the Mac free of charge, but now I only had 16GB RAM in my machine.

Undeterred, I headed back home, boxed up the 2013 iMac and set up my shiny new 2017 iMac. A knowlegeable technician over at Blackmagic told me all I had to do was to allow the driver in security. No sooner did I hit the ‘allow’ button with an overwhelming sense of accomplishment, when I realized the Mini Monitor’s USB-C connector wouldn’t fit in the iMac’s port. I tried wiggling, shoving, coaxing and swearing, all to no avail. The technicians hadn’t aligned the assembly properly, so none of the USB-C ports were usable!

The following morning, while sipping my second cup of coffee, I had the brilliant idea of having a go at it with my 2016 MacBook. But as luck would have it, the wifi has been on the fritz all day, and for the life of me, I couldn’t access Blackmagic’s support page to download the latest update of Desktop Video.

Imagine a world…

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